Customer success and support
Improve satisfaction with account based insight.
Customer success and support teams need the full relationship history, not a fresh start at every handoff.
- 41%
- Cite customer satisfaction as a top concern
- 23%
- Of leads come from customer referrals
- 82%
- Do not leverage service reps for upsell
- 55%
- Of content is built by sales and service
The success view
The account history should travel with the account.
Go Digital Science captures activity and engagement across teams, so service and success can continue the relationship with context.
- See one account view across sales, service, and support.
- Share engagement history from first touch to renewal.
- Tailor onboarding, training, and support with content.
- Log activity to the CRM case or custom object.
Account health / Northwind
Capabilities
Four ways success teams stay in step.
The original page described account based views, the system of engagement, the content library, and tailored engagement.
Account based views
Align sales, service, and support with a single view of customer activity and engagement, logged to CRM.
System of engagement
Give teams content, integrated communications, and analytics in one platform, connected to the success system.
Content library
Share presentations, videos, rich media, templates, and PDFs so every team uses consistent messaging.
Tailored engagement
Switch between the library, video, screen share, and demos to support onboarding, training, and remote support.
Real time alerts
Know when and what a customer reviewed, then tailor follow up with slide level detail.
Case integration
Log activity and engagement to the Salesforce case object or custom fields.
Put it to work
See the signal in your own pipeline.
Try Go Digital Science free for 30 days, or talk with us about the way your team sells today.