We use Go Digital Science to get our customers excited about using Shoutlet and show them how they should be utilizing our product to achieve their specific goals

Tarik Hart Vice President Customer Experience

Shoutlet is an independent enterprise social relationship platform.

Challenge

  • Needed a solution to help connect sales team with customers and current clients

A small startup with big dreams

It is hard to believe, but Shoutlet was once a 12-person startup. Small as it may have been, they still needed a solution to help them connect with customers and current clients. Shoutlet wanted something that had all of the capabilities they were looking for at an affordable price. Who doesn’t?

Solution

The next best thing to face to face

When Shoutlet brought Go Digital Science on to help in 2011, their services proved to be exactly what they were looking for to connect with customers and prospects across the miles. Tarik Hart, Vice President Customer Experience, and his team now have a tool that enables them to demonstrate remotely how their product works. “We use Go Digital Science to get our customers excited about using Shoutlet and show them how they should be utilizing our product to achieve their specific goals,�? shared Hart.

Clients are also able to call about product questions and have a Shoutlet employee walk them through the problem via Go Digital Science.

“We are able to work through the issue using Live Pitch and Screen Share and find a solution together, almost as if we were in the same room�?

 

  • Go Digital Science allowed them to demonstrate remotely how their product works
  • Reps could walk users through product questions and problems

Result

Go Digital Science enables customer engagement

Are Shoutlet customers effectively using the product? Go Digital Science helps them find out.

Thanks to Go Digital Science, they’ve maximized efficiency around every customer conversation, to ensure that both Shoutlet and their customers are getting the most value out of collaborating and executing ideas.

  • Improved efficiency around every customer conversation
  • Better collaboration

Company

Empowering enterprise companies to take their social media engagement to the next level

Shoutlet is an enterprise-class, cloud- based social marketing platform that empowers brands to build meaningful customer relationships by harnessing the power of social media. Founded in 2010, Shoutlet has seven offices around the United States and the UK.

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