FAQ
Frequently asked questions.
Answers to the questions the support team hears most, preserved from the original help center.
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- 24x7
- Support access
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- Help center
Getting started
Access, meetings, content, and accounts.
Where do I go to log in to Go Digital Science?
Use the login page on this site. If your team uses single sign on, choose the identity provider option on that page.
How do I view a presentation?
If you have been sent a content link, open it at any time. Some links have expiration dates set by the sender. If your link has expired, contact the sender for access.
Why do I see a black screen or connecting message?
You may see this while the presenter launches a screen share. Initialization can take a few moments. If it lasts longer than 20 seconds, the presenter may be having trouble starting the share.
How do I join a meeting?
You do not need to log in or install software to join. Open the link provided by the presenter. Meeting links typically include a viewer link path. You will see the presenter's welcome slide until the presentation begins.
How do I upload content?
Use the upload button in the application, or drag a file into the window. You can also scroll to the end of the recent content section and use the upload prompt there.
The meeting says it is full. What now?
Meetings have a maximum capacity set by the presenter's license. Contact the meeting organizer. They can record the meeting and share the recording afterward, or update the license.
What file types are supported?
Go Digital Science supports most file types, including PowerPoint, Excel, Word, and PDF. Video can be uploaded in MP4, AVI, MOV, and QT with support for common codecs. The upload dialog lists the full set.
Where can I find my meeting information?
Log in and open the Home or My Go Digital Science page. Your meeting information appears in the top right. During a meeting, the meeting link appears in the top left. Use Call Info for the conference line and access code.
How do I access help content?
Log in and select your name in the bottom left corner, then choose Help and Feedback from the menu.
What are the system requirements?
Go Digital Science is a browser based application. The latest versions of Firefox, Chrome, Safari, Internet Explorer, and Edge support the platform. Internet Explorer 10 and below are not supported.
Does Go Digital Science integrate with Dropbox, Box, or other storage?
Yes. You can import content from Box, Dropbox, Google Drive, Salesforce Content, and SlideRocket. Configure the connection in the storage setup menu on the My Account page.
What Salesforce editions can be integrated?
Salesforce Professional edition or above can be integrated with the platform.
Account and billing
Plan, access, and payment questions.
My account is disabled. What do I do?
Your internal Go Digital Science admin may have disabled the account. Contact your admin to have it reactivated. If you do not know the admin, contact support and we will help identify them.
I did not receive a password reset email.
Check your junk or spam folder. If it is not there, your company email security may be blocking messages from godigitalscience.com. Ask your IT team to allow the domain, then try again.
The password field disappeared and mentions single sign on.
Your team uses single sign on. Choose the identity provider option and enter your company credentials.
How do I make changes to my account?
Log in, select your name in the bottom left, and open My Account. Admins have additional settings.
How do I get an account if my company already uses Go Digital Science?
Contact us with your information and we will route the request to your company's account manager.
Does the platform support languages other than English?
The platform does not currently offer non English versions. Support for multiple character sets is available for uploads and downloads, such as a CSV of email addresses or an analytics report. File encoding settings are on the My Account page.
I joined an existing team but did not receive activation instructions.
If your admin requires approval before creating accounts, activation instructions arrive after approval. Reach out to your admin. If you do not know the admin, contact support.
My trial ended. How do I upgrade?
Call the sales team at 877.360.3366 and choose option 3, or submit a support request and an account manager will follow up.
How do I cancel my account?
Contact support. An account manager will reach out to help close the account.
Who do I contact about billing?
Contact support. We will connect you to the team best placed to help with invoices, receipts, statements, or billing changes.
Still stuck
Ask us directly.
The support team can help with product questions, access, and account issues.